Customer Questionaire Landford Stone thank you for your custom. Please can you help us to improve our product and service to you by completing this survey, which should not take more than 10 mins of your time. Customer and job details Customer Name: Job Number Kitchen Company Date Installed Contact Number Contact Email: What is your overall satisfaction rating with our company? ExcellentSatisfiedDissatisfied Reason: If you visited our showroom, what was your experience like? ExcellentSatisfiedDissatisfied Reason: How was the customer service and knowledge that was provided? ExcellentSatisfiedDissatisfied Reason: Based upon your overall experience, please rate your satisfaction with customer service in the following area's. Rating 5 as Very Satisfied to 1 being Very Dissatisfied? Product knowledge Issue resolution Email communication Answering the phone Quality of advice Helpfulness If your job was templated by one of our professional templaters please confirm how satisfied you were? ExcellentSatisfiedDissatisfied Reason If your job was fitted by our professional fitters please confirm how satisfied you were with the installation? ExcellentSatisfiedDissatisfied Reason: How satisfied are you with the following characteristics of our product/service? Price ExcellentSatisfiedDissatisfied Reason: Quality ExcellentSatisfiedDissatisfied Reason: Purchase Experience ExcellentSatisfiedDissatisfied Reason: Would you recommend us to a Friend or Family member? YesNo Would you use us again in the future? YesNo Where did you hear about us? Search EngineWord of MouthKitchen CompaniesAdvertFacebookTwitterGoogle +Radio To help us understand our customers more, please can you answer these few questions: Gender MaleFemale Age 21-3536-4546-5556-65Retired Home Type Flat1-2 Bed House3-4 Bed House5+ Bed House Occupation Level EmployedManagerHigher ManagerDirectorCompany Owner Are you building your own home or have you ever built your own home? YesNo Will you be doing any major home improvements within the next 5 years, which could involve stone or quartz? YesNo WHat is most important to you? FashionCarsFamilyHomeOther If we offered 0% interest free finance, would this of been something of interest to you? YesNo Did you buy any home improvement magazines before you undertook this project? YesNo if so which one Where did you undertake your research into this product before purchasing it What was the main decider in purchasing this product? What was the main reason for choosing Landford Stone Comments Thank you for filling in the Questionnaire. Please use the box below to leave any other notes that you wish us to know, so that we can look at improving what we think is a very well run family business.