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Customer Questionaire

Customer Questionaire

Landford Stone thank you for your custom. Please can you help us to improve our product and service to you by completing this survey, which should not take more than 10 mins of your time.


Customer and job details

Customer Name:
Job Number
Kitchen Company
Date Installed
Contact Number
Contact Email:

What is your overall satisfaction rating with our company?

ExcellentSatisfiedDissatisfied
Reason:

If you visited our showroom, what was your experience like?

ExcellentSatisfiedDissatisfied
Reason:

How was the customer service and knowledge that was provided?

ExcellentSatisfiedDissatisfied
Reason:

Based upon your overall experience, please rate your satisfaction with customer service in the following area's. Rating 5 as Very Satisfied to 1 being Very Dissatisfied?

Product knowledge
Issue resolution
Email communication
Answering the phone
Quality of advice
Helpfulness

If your job was templated by one of our professional templaters please confirm how satisfied you were?

ExcellentSatisfiedDissatisfied
Reason

If your job was fitted by our professional fitters please confirm how satisfied you were with the installation?

ExcellentSatisfiedDissatisfied
Reason:

How satisfied are you with the following characteristics of our product/service?

Price

ExcellentSatisfiedDissatisfied
Reason:

Quality

ExcellentSatisfiedDissatisfied
Reason:

Purchase Experience

ExcellentSatisfiedDissatisfied
Reason:

Would you recommend us to a Friend or Family member?

YesNo

Would you use us again in the future?

YesNo

Where did you hear about us?

Search EngineWord of MouthKitchen CompaniesAdvertFacebookTwitterGoogle +Radio

To help us understand our customers more, please can you answer these few questions:

Gender

Age

Home Type

Occupation Level

Are you building your own home or have you ever built your own home?

Will you be doing any major home improvements within the next 5 years, which could involve stone or quartz?

WHat is most important to you?

If we offered 0% interest free finance, would this of been something of interest to you?

Did you buy any home improvement magazines before you undertook this project?

if so which one

Where did you undertake your research into this product before purchasing it

What was the main decider in purchasing this product?

What was the main reason for choosing Landford Stone

Comments

Thank you for filling in the Questionnaire. Please use the box below to leave any other notes that you wish us to know, so that we can look at improving what we think is a very well run family business.

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